Thank you for shopping at ONPRO.

We understand that you may wish to cancel a new order, or you may feel that you are due a refund on an existing order, and we will always treat you fairly and do our best to meet with your request.

Our promise to you:

A – If you have placed an order and wish to cancel it at any time up to the point where we have not incurred any disbursement costs, and we have not carried out any work, we will refund your order in full.

B – If you wish to cancel your order but we have already provided some or all of the service and paid disbursements, then we will refund you up to 50% of our service fee and 100% of any remaining funds that you paid on account for disbursements.

C – we will always give you clear transaction statement so that you can understand our costs and what your available refund amount is.

D – If we have to incur a delivery fee to return your order, this will be deducted from your refund amount at the same cost.

E – if we have already processed a disbursement payment, we will try to get a refund for you, but we cannot guarantee that the third-party will give a refund.

E – If you are at any time not satisfied with how we treated your refund or cancellation request, we are always happy to re-consider your particular claim and do our best to satisfy you.


For any refund requests please email: or visit or call +971 2 677 9774



ONPRO company information. Online PRO Services Limited, registered at Masdar City Free Zone, Abu Dhabi with company number MC-12539 and registered office at 249 Wafra Square, Reem Island, Abu Dhabi, United Arab Emirates.